FAQ
Frequently Asked Questions
For The Ordinary customers, the sections below set out frequently asked shopping questions. This page applies specifically to theordinsay.shop.
How The Ordinary handles returns and exchanges
For The Ordinary customers at theordinsay.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
Our approach at The Ordinary to shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinsay.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.
What The Ordinary customers should know about tracking
This tracking section covers orders and visits through theordinsay.shop for The Ordinary. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.
refund timing at The Ordinary
For The Ordinary customers at theordinsay.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
contact options at The Ordinary
For purchases made through theordinsay.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@Theordinsay.shop, call 8324048900, or write to 677 2nd Ave, Aberdeen, Washington, 98520, United States.
How The Ordinary handles delivery timing
This delivery timing section covers orders and visits through theordinsay.shop for The Ordinary. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
What The Ordinary customers should know about products
The following products guidance applies to the The Ordinary storefront at theordinsay.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.
Our approach at The Ordinary to payment methods
For The Ordinary customers at theordinsay.shop, this section explains payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
Details from The Ordinary on return shipping
This return shipping section covers orders and visits through theordinsay.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinsay.shop
Phone: 8324048900
Physical address: 677 2nd Ave, Aberdeen, Washington, 98520, United States