Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinsay.shop.

support at The Ordinary
The Ordinary publishes this support guidance for customers using theordinsay.shop. For return or exchange assistance, contact Support@Theordinsay.shop or 8324048900.

Our approach at The Ordinary to exceptions
For The Ordinary customers at theordinsay.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to order problems
This order problems section covers orders and visits through theordinsay.shop for The Ordinary. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at The Ordinary to starting a request
The following starting a request guidance applies to the The Ordinary storefront at theordinsay.shop. To start a return or exchange, contact us at Support@Theordinsay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at The Ordinary to condition of returns
The following condition of returns guidance applies to the The Ordinary storefront at theordinsay.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What The Ordinary customers should know about eligibility
This eligibility section covers orders and visits through theordinsay.shop for The Ordinary. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to refund timing
For purchases made through theordinsay.shop, The Ordinary applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinsay.shop
Phone: 8324048900
Physical address: 677 2nd Ave, Aberdeen, Washington, 98520, United States