Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinsay.shop.

How The Ordinary handles delivery issues
Customers using theordinsay.shop can rely on the following The Ordinary guidance about delivery issues. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinsay.shop or 8324048900. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

The Ordinary: processing and transit
For purchases made through theordinsay.shop, The Ordinary applies the following guidance on processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Details from The Ordinary on tracking and addresses
For purchases made through theordinsay.shop, The Ordinary applies the following guidance on tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

What The Ordinary customers should know about delivery area
The Ordinary publishes this delivery area guidance for customers using theordinsay.shop. Orders can be shipped only to addresses within the United States. Standard shipping is free.

The Ordinary: returns after delivery
Customers using theordinsay.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinsay.shop
Phone: 8324048900
Physical address: 677 2nd Ave, Aberdeen, Washington, 98520, United States